Privacy Policy
Effective Date: May 2023
This Privacy Policy explains how NeuroTyde Research ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or use https://neurotyde.com (the "Site").
This policy applies to information collected through the Site and does not apply to information collected offline or through other channels unless otherwise stated.
Privacy Notice for Refund Video Statements
If you submit a video statement as part of a refund request, the video will be used only to validate and process your refund request.
Only our customer support and quality assurance teams may review refund-related video submissions.
Refund videos are stored securely and protected from unauthorized access.
Refund videos are retained only as long as necessary to process your refund request and related follow-up, with a maximum retention period of 1 month.
Submitting a video is optional. You may request access to or deletion of your video by contacting us at support@neurotyde.com.
Acceptance and Changes to This Policy
By using this Site, you consent to this Privacy Policy.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Your continued use of the Site after updates means you accept the revised policy.
Information We Collect
We may collect personal information you voluntarily provide, including your name, email address, postal address, phone number, payment details, and order information.
We may collect information when you register, place an order, subscribe to content, contact support, or interact with features on the Site.
We may also collect automatically generated information, such as browser type, device information, IP address, cookies, web beacons, pages viewed, and traffic data.
Cookies and Web Beacons
Cookies are small files placed on your device to help improve your browsing experience, remember preferences, analyze usage, and deliver relevant advertising.
Web beacons may be used to count visits, track email opens, measure campaign performance, and understand how users interact with the Site.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13.
If we learn that we have collected personal information from a child under 13, we will delete that information promptly.
Medical Information
We do not collect sensitive medical information about past, present, or potential future medical conditions or treatments.
Payment Information
When you place an order, credit card or bank account information may be collected and processed securely.
Payment information is encrypted using SSL technology and shared with third-party processors only as necessary to complete your transaction.
How We Use Your Information
We may use your information to process orders, deliver products, provide customer support, improve the Site, send updates, personalize content, and present relevant offers.
We may contact you by email, direct mail, phone, or SMS where permitted.
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us at support@neurotyde.com.
How We Store and Protect Information
Your information is stored on secure systems used to deliver Site content, messaging, and customer communications.
Access is limited to authorized personnel and service providers who need the information to perform their duties.
We use commercially reasonable safeguards, including secure servers, password protection, firewalls, and SSL encryption.
No internet transmission is guaranteed to be 100% secure, and use of the Site is at your own risk.
Sharing Information with Third Parties
We may share information with service providers who help operate our business, including website hosting, analytics, marketing, payment processing, fulfillment, and customer service providers.
We may share aggregated or anonymous information with third parties to help understand Site usage and visitor behavior.
We may disclose information if required by law, court order, governmental request, or when necessary to protect our rights, safety, property, users, or the public.
Business Transfers
If our business is sold, merged, reorganized, or transferred, user information may be included as part of that transaction.
Third-Party Websites and Advertisers
The Site may contain links to third-party websites or advertisements.
Third-party advertisers may use cookies, web beacons, and similar technologies to collect information.
We are not responsible for the privacy practices, policies, or content of third-party websites.
Analytics and Advertising
We may use analytics and advertising tools, including Google Analytics features, remarketing, demographic reporting, interest reporting, and display network integrations.
These tools may use first-party and third-party cookies to help measure performance and deliver relevant advertising.
You may manage cookie and ad preferences through your browser, Google ad settings, or applicable industry opt-out tools.
Facebook and Social Media Advertising
If we use Facebook or other social media advertising tools, information may be processed according to this Privacy Policy and the applicable platform rules.
Advertising data is handled confidentially and used only for authorized business purposes.
California Privacy Rights
California residents may request information about certain categories of personal information shared with third parties for marketing purposes.
California residents may contact us at support@neurotyde.com for privacy-related requests.
We do not respond to browser do-not-track signals.
GDPR Rights
If you are located in the European Economic Area, you may have rights to access, correct, delete, restrict, or transfer your personal data.
To exercise GDPR-related rights, please contact us at support@neurotyde.com.
CCPA Notice
California residents may have rights to request disclosure, deletion, or opt-out of certain uses of personal information where applicable.
For CCPA-related inquiries, contact us at support@neurotyde.com.
Unsubscribe Policy
All marketing emails include an unsubscribe link.
You may remove yourself from our mailing list at any time by using the unsubscribe link or contacting us directly.
Contact Information
If you have questions about this Privacy Policy, please contact us at support@neurotyde.com.
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